Nu Staff Image Plan Privacy Policy

We  aim at all times to respect the right of our service users to privacy and dignity and recognise that these values can easily be threatened by the processes covering the provision of care in a service user's own home.


Assessing Care Needs

Nu Staff recognise that making an assessment of the needs of a service user can be very intrusive. We are obliged to ask questions about the most intimate areas of a service user's life and it is helpful at the outset of our contact to observe a service user in their own private environment where care and support will be delivered. We will do everything possible to limit the embarrassment a service user can experience at this stage and to provide all possible reassurances about the nature of our operations generally and particularly the confidentiality of our information systems and the sensitivity of our workforce.


Some potential service users will wish a carer or representative to be present during the assessment of needs, but we do not assume that they will necessarily be privy to all of the information the service user has to provide about themselves. If it seems helpful we will arrange for some parts of the assessment to take place with the service user alone.


During the period when we are providing services, we need from time to time to review the situation to ensure that our services remain appropriate and to make adjustments to respond to changing care needs. If the staff who undertake a review are not already known to the service user, it will require additional sensitivity since, from the service user's point of view, they are confronting a stranger. In a sense, a fresh invader of their private space.


Care workers too may pick up some information about a service user's changing care needs during the process of service delivery. The worker should check with the service user whether they have any objection to details being recorded, though they may have to explain that information does indeed have to be shared with colleagues in the agency.


Handling Information about Service Users within the Agency

When information about service users has to be passed from a care worker to a manager, or between care workers, it will always be treated with respect. Arrangements for processing, handling and storing data are based on the need to retain as much privacy for our service users as possible.


Behaviour of Care Workers

Care workers are instructed never to forget that they are guests in the service user's home, and that they must be careful that familiarity does not blunt the respect they should continue to show to their host.


We know that some service users have forms of address for themselves to which they are particularly attached, or conversely forms they find particularly offensive. Our care workers will make note of and observe such individual preferences, they'll always address a service user by their chosen name, and know that the acceptable usage may vary between people or over time.


We recognise that the carrying out of some support tasks, particularly those relating to intimate bodily functions, places a service user's privacy and dignity at severe risk. We undertake that our care workers will show great tact in such situations.


Some situations may carry additional sensitivity if the worker is a different sex from the service user, so we will attempt if asked to provide service users with same sex care staff.


Care workers have been instructed to be alert to the potential invasion of privacy involved in handling a service user's personal possessions or documents, and will always respect boundaries the service user chooses to set.


If a service user is particularly sensitive about their privacy or dignity in any other area of their lifestyle, care workers will tread with particular care.


Service Users from Minority Groups

We are aware that issues of privacy and dignity may be specially sensitive when the service user is from a minority group. We seek to make our staff alert to points of cultural difference they may encounter in their work and we encourage our service users to draw to our attention any particular matter of which we should be aware.

Our belief is that your rights are paramount, you will be able to make your own choices and decisions, always have your needs met by experienced and well-trained care staff and be treated with dignity and respect.


Find out more about how our trusted carers can work with you to provide the care and support you want in your own home. We are always here to help. After all,

"I would like to say a big Thank You to all the staff for their help caring for my father, without this help I would not have been able to keep my own job going"


"Your support and understanding has been greatly appreciated"


"Your whole approach and friendliness made my situation far easier to deal with"


"A Good carer is like an Angel"


"It is very difficult to accept strangers into the house several times a day, so kind empathic carers become like friends, which makes a huge difference in being able to relate to me and my family"


"We could not manage without the carers, and are so grateful for all their help"


"The girls are always friendly and respect me as an individual"


John's Feedback:

John has had support from Nu Staff for a number of years. He suffered a stroke which resulted in a left sided weakness. Initially we were visiting four times a day and he was hoisted with two carers.


Twelve years on, John is now more independent and the number of visits a day were reduced down to only one member of staff supporting him, he is now able to mobilise around his home and outside with the use of mobility aids.


John regularly pops into the office for a coffee when out shopping. He wanted to say this about the support Nu Staff have given him over the years:


"Nu Staff have helped me to regain more independence and have cared for me throughout my illness. I am very happy with the care, support  and members of staff who have visited me, all the staff are wonderful".

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